Description: Automation-X, the industry leader in oil and gas wellhead automation products, has an outstanding opportunity for a Customer Support Representative in our Watford City, ND location. Our success is built on delivering integrated automation solutions to the oil and gas industry. We are looking for a motivated professional with experience in warehousing to provide support and customer service across the company to our team and to our customers.
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Job Summary
The Customer Support Representative (CSR) is responsible for direct support in the ongoing development of existing customers to ensure sales targets are achieved. In addition, the position develops account relationships and provides support through customer facing phone calls, emails and walk-in traffic. The Customer Support Representative assists with managing and maintaining accounts from initial sales orders through invoice submittal. Excellent communication abilities and data entry skills are essential for candidates.

Essential Job Duties and Responsibilities of the Customer Support Representative Candidate
Respond to customers' requests for pricing, order status and delivery
Listen, document and resolve conflicts with customers
Coordination with Business Unit and Corporate to ensure customer satisfaction
Knowledge of Automation-X's products and solutions
Deliver and exceed Business Unit sales targets
Ability to multi-task, prioritize and manage time effectively
External & Internal correspondence
Customer Record Updates
Customer Interaction (Walk In's)
Quote creation and follow-up
Open Sales Orders & Pending Billing Reports
RMA submittals and Report review
Enter customer interactions into CRm
Collaboration with RSM, ADR, & SA's on account strategies
Monthly Expense Report submittals
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements: Education and Experience Requirements of the Customer Support Representative Candidate?
Minimum of High School Diploma Required

Preferred Skills and Abilities of the Customer Support Representative Candidate
Takes pride in exceeding customer needs and Automation-X goals & KPI's
Strong attention to detail to ensure we are providing our customers with the correct automation solutions
Excellent customer relations skills to work proactively with our customers and also with other team members
Solid verbal and written communication skills
Strong computer skills including: MS Word, Excel, Outlook and CRM systems
Ability to represent Automation-X with professionalism and build strong relationships with our customers
Oil & Gas Automation experience preferred
Good understanding of power, communication, measurement. Control and electrical aspects of wellhead products a plus
Work with internal departments to ensure customer engagement and customer satisfaction
Working Conditions and Physical Demands
The Customer Support Representative position operates in a professional office environment

Travel Required
Travel is not expected for the Customer Support Representative position.

Compensation
Automation-X offers a highly competitive compensation package for our Sales Team.

Additional Notes
Automation-X offers an outstanding benefits package that includes medical, dental and vision insurance and a 401(K) with a strong company match. Paid vacation, sick time and 9 paid holidays throughout the year.

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PI207984362