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Customer Support Specialist at

Customer Support Specialist

Boston, MA (Onsite) Full-Time

Hello Applicant!

We are eager to bring on a Customer Support Specialist who can provide excellent customer service to our clientele and the partnerships that we have. We are looking for someone who has experience working in customer service industry to be the voice of our partnerships and to provide exceptional communication.

Right at Home York County and East Cumberland provides a range of in-home care options for seniors and adults with disabilities. Our team is growing immensely and we are looking to hire a Customer Support Specialist immediately. 

Customer Service Representative Responsibilities:

  • Act as the face and voice of our partnerships by working directly with customers to ensure that they have an excellent experience.
  • Work independently and within a team to proactively provide support to our customers.
  • Develop and maintain a knowledge base of all products and services offered by our partnerships to educate customers.
  • Work within our sales department to expand our customer base and provide services for those that desire.
  • Be able to assist all other departments in order to provide sufficient support to the company and enable your own growth opportunities.

Customer Service Representative Qualifications:

  • High school diploma / GED
  • 1-2 years of experience working in the restaurant, hospitality, retail, sales, or similar customer service industry is preferred but not required
  • Ability to communicate directly with other team members as well as customers on a daily basis
  • Team player, reliable, and self-motivated
  • The ability to learn and retain large amounts of information that can be adapted and applied to unpredictable situations

If you like helping others, have the ability to problem solve, and want an opportunity for growth, then this role is for you!

Job Type: Full-time, Part-time

Pay: $21.00 - $29.00 per hour

Job Benefits:

  • Health insurance.
  • Paid time off (PTO)
  • Retirement plan benefits.
  • Flexible work schedule.
  • Dental insurance.


  • Monday to Friday
  • Weekend availability

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