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Release Manager in US

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Seattle, WA (Onsite) Full-Time

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Integrated Service Center (ISC) division of UW-IT supports the University's faculty, staff and student workers by configuring and supporting UW's Workday HCM, Payroll, and Finance Modules. Within the ISC, the Workday Platform Support Team supports Reporting and Analytics, Security, Release Management, Tenant Support, and Quality Assurance functions. The hallmarks of the ISC are delivering services that are timely, accurate and highly attuned to the fast-paced university environment.

The Tenant and Release Manager position supports critical Finance, HR, and Payroll system business continuity efforts through leading Workday's Platform support team through robust release and quality assurance efforts.

The Tenant and Release Manager role will serve three primary purposes; 1) Establish, document, and oversee tenant release strategy and approach, 2) Manage Workday (SaaS) core tenant health responsibilities including QA, system performance monitoring, and incident response policy and procedures, and 3) Plan system new feature adoption

The Tenant and Release Manager works closely with business and technical subject matter experts, Workday application management team and downstream system administrators, as well as business stakeholders to ensure system viability. System viability includes oversight for bi-annual Workday release cycle in addition to weekly UW Workday Production change control as well as actively managing and escalating risk around customer impacting issues.


  • Bachelor's Degree in Information Technology, Business, Computer Science or related field or experience.
  • Four years of experience in Application Development, Scrum, Agile, environment.

  • Experience supervising, developing, mentoring staff to include performance management responsibilities.
  • Experience designing, developing or overseeing Quality Assurance functions
  • Experience in release management or a similar job function in a technology or software development environment
  • Experience supervising, developing, mentoring staff to include performance management responsibilities.
  • Experience with the full life cycle of system implementations and upgrades
  • Ability to create clear and concise management updates on progress, issues and risks
  • Strong analytical and problem-solving skills
  • Familiar with automated testing tools, solutions and frameworks, such as Kainos SMART
  • Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
  • Ability to quickly learn and apply new techniques, technologies and methodologies.

  • Experience working with Cloud-based ERP systems such as Workday
  • Experience using Kainos Smart automated testing software
  • Familiarity with deployment components such as JIRA and SharePoint
  • Familiarity with Software as a Service (SaaS) and cloud hosting
  • Experience with implementation of complex systems for large institutions
  • Innovative, with the ability to develop creative solutions and find new ways of doing things efficiently.

    Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at
    or [ Email address blocked ] - Click here to apply to TENANT & RELEASE MANAGER.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.


    Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.
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