At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking a Quality Assurance Analyst/Business Execution Consultant in Corporate Properties Group (CPG) for our Quality Assurance Program. Quality assurance is the testing of work execution across the CPG division to discern performance against Risk Management goals.

A successful candidate in this role will leverage their real estate experience to promote a strong risk culture including a balanced approach working in cooperation and consultation with CPG business owners and key partners.

This individual will be a self-starter who is execution-oriented with demonstrated experience in a rapidly changing, matrixed environment.

Candidate will communicate professionally and effectively with various levels within the organization, providing relevant data to tell a story and drive business results.

In addition a successful candidate will be highly organized with the ability to manage multiple work efforts, prioritizing effectively across competing tasks and deliverables.

In this role, you will:

• Collaborate with each process owner to identify, update and maintain key quality assurance controls to evaluate effectiveness.

• Execute quality assurance review and analysis on a prescribed frequency.

• Use established guidelines to identify work samples for review and analysis.

• Gather necessary documentation and data to perform review.

• Leverage industry experience, documented procedures and judgement to evaluate quality of work against standards.

• Document findings, analyze trends and identify areas of weakness or opportunity.

• Synthesize findings including relevant data and narrative to effectively communicate results to process owners.

• Proactively monitor key performance indicators and escalate trends.

• Lead assessments and conduct root cause analysis to determine enhancements required. Work with respective teams to ensure follow-up and process changes are implemented timely.

• Update measures and procedures when process changes are implemented.

• Assist in the development of senior management information reporting, and materials for key stakeholders (e.g. regulators, Audit, etc.) as needed.

• Cultivate relationships with process owners, managers and peer groups in other business functions.

• Partner with representatives from the Control Executive function, Independent Risk Management and Audit as needed.

• Develop or participate in education and awareness to reinforce the role of quality assurance across groups.

• Support efforts to operationalize and sustain concepts and requirements of the Risk Management Framework throughout Corporate Properties Group.

Required Qualifications:

• 2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years of Property Management experience with emphasis on building services, maintenance, and asset management

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

• Collaborate with each process owner to identify, update and maintain key quality assurance controls to evaluate effectiveness.

• Experience executing Quality Assurance reviews and providing analysis and recommendations.

• Synthesize findings including relevant data and narrative to effectively communicate results to process owners.

• Proactively monitor key performance indicators and escalate trends.

• Lead assessments and conduct root cause analysis to determine enhancements required.

• Experience overseeing process changes in the business based on Quality Assurance reviews

• Update measures and procedures when process changes are implemented.

• Experience created Sr. Level Reporting and providing documentation for key stakeholders (e.g. regulators, Audit, etc.)

• Support efforts to operationalize and sustain concepts and requirements of the Risk Management Framework throughout Corporate Properties Group.

• Leads by example with high energy, transparency, relationship management, and influencing skills.

• Ability to present and discuss information in a manner that persuades, educates, and enhances understanding at all levels.

• Ability to create a strong collaborative work environment to successfully develop partnerships.

• Ability to manage effectively within a matrixed organization.

• Ability to strategically review situations and diagnose opportunities and interventions.

• Ability to execute in a fast-paced, high-demand, environment while balancing multiple priorities

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

• Ability to translate and summarize complex data into understandable, actionable information and recommendations.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: WELLS FARGO BANK

Req Number: R-253967-1

Updated: Tue Feb 21 00:00:00 UTC 2023

Location: CHARLOTTE,North Carolina