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Infrastructure Engineer - Meeting Tech at American Express

Infrastructure Engineer - Meeting Tech

American Express Annapolis, MD (Onsite) Full-Time


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.


Contributes to analysis of business, application, and technical infrastructure requirements of the Digital Signage program within Meeting Technology. Supports the design, build, improvement and integration of infrastructure on Appspace, IPTV and others required to support the business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce to Technology standards.

How will you make an impact in this role?

  • Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms

  • Participates in current state system analysis, requirements gathering, and documentation

  • Supports configuration and implementation deployments

  • Contributes to the creation of technical design/implementation documentation

  • Supports requirements understanding and issue resolution

  • Participates in troubleshooting capacity and availability issues, various moves/adds/changes, server software installation and configuration

  • Participates in test planning and execution - Work with project teams to prepare components for production

  • Provide support for ongoing platform infrastructure availability

  • Works on prioritized/assigned features for ongoing sprints

Range of Impact/Influence:

  • Accountable for team completing work you’re leading and work you are doing as agreed upon

  • Accountable to team for delivery of quality work

  • Contribute to the analysis of business, application, and technical infrastructure requirements. - Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio

  • Support initiatives that deliver workable end-to-end infrastructure solutions - Participates in test planning and execution

Education & Experience:

  • Up to 4 years of demonstrated experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering

  • Experience with a variety of software languages, operating systems, or network protocols

  • Bachelor’s Degree in computer science, computer engineering, or related field required; advanced degree preferred


  • Experience with digital signage and IPTV cloud solution deployment, designing, troubleshooting, user support, and operational maintenance (Windows/Linux server management, testing, and device patches/upgrades, etc)

  • Understanding of Active Directory, Service Now, IDP, technical infrastructure, network data flows (firewalls, proxies, DHC), etc.

  • Cross-functional project management and collaboration with internal teams and external partners

  • Core understanding of the core tools used in the planning, analyzing, crafting, building, testing, configuring and maintaining of assigned application(s)

  • Core knowledge of platform delivery methodology (Agile, Scrum, Agile XP, TestDriven Development, Waterfall, etc.)

Technology Skills You'll Use Every Day:

  • Adaptive Communication

  • Agile Practices

  • Industry and Company Knowledge

  • Organizational Change

  • Technical Acuity

  • Technology Industry Trends

Game Changers:

  • Flexibility

  • Collaboration & Partnership

  • Continuous Improvement

  • Courage

  • Curiosity

  • Resourcefulness

  • Servant Leadership

  • Tenacity

Role/Strengths You’ll Need:


  • System/Platform Domain Knowledge

  • Systems Installation/Decommissioning

  • Testing Functional

  • Organizational Change

  • IT Infrastructure Leadership

  • Analytical Thinking


  • Documentation & Technical Writing

  • Problem Solving


Salary Range: $70,000.00 to $135,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

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Job: Technology

Primary Location: United States

Schedule Full-time

Req ID: 23002835

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