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Spa Director at Body Sage Spa at the Rusty Parrot Lodge

Spa Director

Body Sage Spa at the Rusty Parrot Lodge Jackson, WY (On Site) Full-Time

About the Rusty Parrot Lodge and Spa

The Harrison family open the Rusty Parrot Lodge in 1990 as the first luxury hotel in Jackson Hole with the intention to provide to guests the one-of-a-kind experiences we relish when we travel. While the facility has always been important, it's truly the team that has defined our character. The independence of a family-owned and managed property allows autonomy and input from each team member without bureaucracy, while its status as a member of Small Luxury Hotels of the World provides benefits like discounted travel at incredible properties worldwide. We treat guests like we want to be treated…with authenticity, phenomenal service and enthusiasm. While the fire that destroyed the building was devastating, we’re excited to return with an opening in spring of 2023 that will to us to an even hire level.

About the Body Sage Spa

The spa grew organically out of Heidi Harrison’s massage practice within the hotel with a commitment to natural, organic treatments to facilitate wellness. It’s a principle that’s been in place from the beginning, not a trend. The spa has enjoyed a outstanding reputation among both locals and travelers for the quality of the practitioners and their ability to provide bespoke treatments. We hire great people with an unusually high skill level and give them the tools to practice their craft well. Regardless of what brings people to the spa--be it overused muscles, parched skin or a a stressful week—we provide space for deep relaxation that allows the body to heal. Hence the the name honoring the body as the sage, the internal source of wisdom and healing.

About the Spa Director position

The Spa Director holds the vision of the spa and guides it in exciting, profitable directions with a well-curated menu of services and retail products, a well-scheduled and well-functioning team and strong relationships with clients. The Director ensures long- and short-term profitability of the department through strong analytical and leadership skills.

Qualifications, Skills and Personality

The Spa Director possess a high level of maturity and professional and personal fortitude, balancing empathy for all team members with accountability. A high level of attention to detail extends across a wide range of responsibilities and requires the ability to ensure that the facility is spotless, that products are used wisely, that clients feel seen and heard, that each team member is valued and empowered, and that tasks are fulfilled on a timely basis. Self-motivation and leadership skills are essential, as is “grace under pressure”. Must be fit enough to run up and down stairs; curious and hungry for knowledge; and not afraid of hard work and occasionally odd hours.

Core Responsibilities


• Manage the P&L for a profitable department. Make recommendations for pricing, budget, compensation, and KPIs.


• Recruit, develop and maintain a strong team. Create multi-media training and resource material and systems to ensure accountability.


• Create effective marketing and PR programs in conjunction with hotel. Develop and update treatment menu to stay current and profitable


• Select retail and backbar products, tools, equipment, and supplies. Track inventory and profitability.


• Ensure legal and licensing requirements are met in all areas.


• Develop and model warm, professional relationships with guests using anticipatory service.


• Performs other duties as needed including overseeing maintenance and repair, booking reservations, performing front office duties, ordering product, etc. as needed.

Requirements

Strong work experience in a related field, preferably 2-3 years as a Spa Director in a 4-5 star hotel but could be an Assistant Director or Manager who has a great track record and is ready for the next move. Related fields will be considered, especially if the candidate has a deep knowledge of spas and wellness.

Prefer Bachelor’s degree or higher.

Exceptional written and spoken communication skills in English.

Proven ability to learn and teach new software.

Proved ability to recruit and build a team.

Ability to occasionally lift 25 pounds and to move quickly through the facility as needed.

Preferably possess a bachelor’s or higher.

Current first-aid and CPR certification

Recommended Skills

  • Leadership
  • Innovation
  • Hospitality
  • Training
  • Visionary
  • Inclusion
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