US
0 suggestions are available, use up and down arrow to navigate them
Production Specialist ...

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
User Access Production Services Specialist II at Diverse Lynx

User Access Production Services Specialist II

Diverse Lynx Plano, TX (Onsite) Full-Time
Job Title: User Access Production Services Specialist II
Location: Plano, TX, US | Richmond, VA, US | HYBRID
(HYBRID: 3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME.)
Position Type: Full Time

Job description
The technology areas of focus for the Access Network Production Services Specialist includes end user networks, public and private transport (SD-WAN), and emerging technologies (switched-Ethernet, LTE, etc.), corporate/branch and building networking including Wireless. Production Services Specialists are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools.
The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.
Key Responsibilities
  • Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
  • Operational Support of End User Access Network
  • Cisco Wired/Wireless LAN, Palo Alto CloudGenix (SD-WAN)
  • Technical areas of focus include but are not limited to end-user WAN, LAN, WLAN, SD-WAN, MPLS
  • Identify service impact, interpret monitors, dashboards, and logs
  • Work with senior team members to validate impacts and communicate all impacts to internal stakeholders and leadership
  • Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
  • Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
  • Participate in the documentation of application flows, upstream/ downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage
  • Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record
  • Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
  • Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action
  • Adhere to design standards and global design authority processes and procedures
  • Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats
Required Skills
  • Experience with Network technologies
  • WiFi Technologies Controllers, Access Points, Management Platforms, Configuration Orchestrator, Tunneling protocols SSL/TLS, IPSEC, GRE, Network Resiliency HA, local and regional failover, backups, WAN/MAN, Routing, Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VPN, Building Wireless/Wi-Fi solutions (802.xx) and carrier in-building wireless services (DAS), Radio Frequency
  • Experience with troubleshooting complex networking problems
  • Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies
  • Understand configuration management with tools such as Forward Networks and HPNA
  • Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
  • General experience in Network Automation tools and processes
  • Self-starter/self-directed, organized and detail oriented
  • Strong technical acumen and analytical skills
  • Excellent client interfacing skills
  • Strong verbal and written communication skills and ability to work with all levels of management
  • Can align actions to business impact and service restoral
  • Demonstrates ownership: Is accountable and can hold others accountable (professionally)
  • Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level
Desired Skills:
  • Experience in Networking-related disciplines within a design, implementation, or operations role
  • Relevant Industry certifications in Network Technologies
  • Cloud or SDN knowledge and experience
  • Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
  • Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
  • Experience working in an Agile environment
  • Experience working within Financial services (Insurance, Banking, Investment banking)
  • Experience with other network technologies WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA






Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.



Recommended Skills

  • Machinery
  • Assembling
  • Sawing
  • Blueprinting
  • Blueprints (Construction)
  • Mechanical Aptitude
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: MjIyMjoyMi0yMzQ2NDYtNTcx

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.