Job Description

We are hiring an Intake Specialist to gather customer information. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with potential clients through various channels.
• Add/modify information about potential clients.
• Keeping records of customer interactions, transactions and comments.
• Communicating and coordinating with colleagues as necessary.

Requirements:

• High school diploma, general education degree, or equivalent.
• Comfortable using computers.
• Experience working with customer support.