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Business Analyst - Claims Prod Support job in Conshohocken at RCM Technologies (USA), Inc.

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Business Analyst - Claims Prod Support at RCM Technologies (USA), Inc.

Business Analyst - Claims Prod Support

RCM Technologies (USA), Inc. Conshohocken, PA (On Site) Full-Time
Job Title: Business Analyst - Claims (Guidewire) Production Support
Job Function: Consultant
Job Type: Contract (40 hours per week), Initial duration of 6 months with high likelihood of further extension.
Location: Client's office location in Conshohocken, PA (near Philadelphia).

About RCM:

RCM Life Sciences & IT is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

About RCM's Client:

RCM's client is a global specialty provider of property and casualty insurance and reinsurance and was established in March 2017 as the result of various acquisitions made by a Japan based holding company.

RCM's client has an extensive global footprint with nearly 80,000 employees in 228 cities in 30 countries and its core business encompasses one of the largest property and casualty insurance groups in the Japanese domestic market. The client's financial strength, global scale, diverse product mix, broad licensing capabilities, wide distribution networks, market leading technology and ultimately, the best talent in the industry, make them a preferred partner for clients around the globe.
The client's commercial property, casualty and specialty insurance and reinsurance business outside of Japan has been unified under our client's Commercial P&C platform. The RCM client's retail platform, outside of Japan, continues to grow as a part of their on-going transformation begun in 2020 and where we support our client's expansion and other business needs.

Scope of Job:

The client is seeking an experienced Business Analyst to augment their current Guidewire ClaimCenter (GWCC) Application Support Team who will be responsible for ongoing analysis, support, and management of our clients GWCC global implementation.

Primary Role Responsibilities:
  • Work with business to understand business requirements. Create functional specifications as needed for new functionality.
  • Design solutions that maximize the out of the box features of the product and minimize customizations.
  • Completely document and provide end to end data flows for the GWCC and multiple integrations per the specifications
  • Develop detailed requirements specification for Guidewire ClaimCenter
  • Test configuration changes and assist QA team in test planning and troubleshooting
  • Estimate the level of effort/cost of new application functionality
  • Provide analysis, troubleshooting and resolution on production issues related to applications and its integration points
  • Coordinate support activities with business stakeholders and IT resources
  • Enforce compliance with change control procedures for on-going production changes and projects

Required Technical Qualifications (in order of level of need) to include the following:
  • 5+ years hands on experience with developing detailed business and technical requirements for Guidewire ClaimCenter is required
  • 3+ years of experience supporting Guidewire ClaimCenter and related integrations.
  • data architecture experience would be a big plus
  • Master experience with excel and managing data
  • Experience with SQL development preferred. Must be able to read and understand SQL code and develop complex queries.

Other General Qualifications:
  • Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and the out of the box software functionality.
  • Excellent problem-solving and analytical skills.
  • Experience operating and interfacing with business management, including negotiation and presentation skills.
  • Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately.
  • Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
  • Experience using standard project and business tools including Microsoft Project, Excel, PowerPoint, SharePoint.
  • Team player who works well with technical and business resources.

Education & Certifications:
  • Bachelor's Degree in Computer Science or equivalent

Equal Opportunity Statement:

RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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