Center 1 (19052), United States of America, McLean, Virginia
Lead Service DesignerWhat You’ll Do:
As a leader and maker, you’ll be asked to handle a variety of responsibilities, including:
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences
Engaging in portfolio prioritization to help set the strategy for the team
Managing through shifting priorities to provide clear direction and input on product definition
Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal banking experiences across in-person and digital touchpoints
Creating and facilitating design led workshops to engage and build alignment across different partners and teams
Championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers by learning, sharing, and teaching
Lead & Develop Teams
Building and leading successful teams by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, and content design execution tasks
Leading your team through career development plans to encourage talent growth
Discovery & DeliveryBasic Qualifications
At least 5 years of experience in service design, design strategy, human-centered design, design thinking tools and methods, or related field
Bachelor’s degree or military experience
Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields
Designing for cross-channel experiences
Comfortable working with Product and Tech partners to deliver services and experiences
Experience working in an Agile environment
Experience designing for data-heavy experiences and/or complex enterprise systems
Strong knowledge in product design processes
Familiarity with design and prototyping tools, such as: Sketch, Invision and/or Adobe Creative Suite
Familiarity with working in an established design system
Experience managing a cross-functional team
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Location is New York City
- $154,905 and $182,753 for Manager, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
- Technical Support
- Preventive Maintenance
- Installations (Manual/Mechanical)