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Patient Sales Consultant at

Patient Sales Consultant

Doral, FL Full-Time

Plastic Surgery Patient Consultant

We are looking for a self-driven, highly motivated, and caring Patient Consultant to join our team at a busy Plastic Surgery Office in South Miami. Previous experience in plastic surgery is not needed, but a go getter attitude is a must.  We are looking for the person with the right personality and drive to fit our high pace collaborative environment.  Excellent communication, customer service, and team building skills required. Bilingual (Spanish and English) required. Sales experience required. Experience with scheduling software preferred. Company offers competitive base salary, commission, and benefits.

We perform body contouring plastic surgery, which includes but is not limited to Brazilian Butt Lifts, Lipo 360, Tummy Tucks and Breast Procedures. The Patient Consultant (PC) will engage in phone inquiries and face-to- face consultations with potential and/or current patients from initial inquiry to follow-up. The PC will represent the practice and establish a positive rapport with patients.

Position Summary

The PC will be responsible for managing patient inquiries, including online consultations and subsequent follow-up in converting patients to surgery. As a part of this process, the PC will educate patients on proposed treatment care plans, including payment options. In addition, this position will be responsible for managing interactions with patient. The PC will work in conjunction with the Surgeons and clinical staff in establishing and achieving agreed upon goals. This individual will work closely with all staff members, in a highly collaborative environment, to ensure that patient needs, and practice goals are met

Qualifications

  • Driven by the thrill of selling
  • Proficient in English and Spanish
  • Proven track record in meeting and/or exceeding goals
  • Proven track record for working as part of a highly collaborative team
  • Team player with a positive attitude
  • Coachable and empathic
  • Exceptional written and verbal communication skills
  • The ability to listen effectively and understand patient needs
  • Excellent interpersonal skills and is energetic, reliable, and flexible
  • Strong attention to detail, ability to multi-task and very organized
  • Ability to provide friendly, timely service to all patients with questions or concerns
  • Ability to negotiate internal resources
  • Highly computer literate including proficiency in the use of Microsoft Office applications including
  • Position always requires a professional demeanor and appearance

Duties and Responsibilities

  • Respond to inquiries (via phone, email, and lead management system) regarding procedures.
  • Assess needs. Consult with and present benefits and features of services and procedures.
  • Provide image consultations.
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Follow-up consultations with phone calls, texts, and emails.
  • Provide weekly tracking reports on New Patient consultation status
  • Book surgical procedures.
  • Contact patients who did not schedule surgery to evaluate & retain patient by recommending other services.
  • Maintain contact with patients throughout entire experience to ensure a positive experience.
  • Proactively develop outside contacts.

Job Type: Full-time

Pay Range: $50,000-60,000 salary 

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Hybrid Position

Supplemental pay types:

  • Bonus pay
  • Commission pay (1.5% of total surgery value)

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Recommended Skills

  • Customer Service
  • Sales Management
  • Utilize Selling Skill
  • Overcome Close Sale
  • Maintain Sale Area
  • Demonstrate Commitment
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