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Contact Center Representative job in Reston at Interior Federal Credit Union

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Contact Center Representative at Interior Federal Credit Union

Contact Center Representative

Interior Federal Credit Union Reston, VA Full-Time

Major Duties:

Under general supervision, but following established policies and procedures, performs a broad-range of member service/teller activities via phone, mail, e-mail, fax and on-line services. Provides such member services as opening new accounts, transfer funds, wire transfers, order checks, corrections, etc. Cross-sells CU products and services in order to meet monthly requirement. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.

Education and Experience:

High school diploma or equivalent (GED). Minimum two (2) years’ experience in member service, operation and/or lending. Demonstrated knowledge of CU products, services, policies, and procedures. Previous telephone sales and customer service experience. Excellent oral, written, telephone and interpersonal communication skills. Excellent organizational and problem-solving skills. Must possess a strong service orientation. Ability to handle multiple tasks/priorities in a fast-paced environment. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. Extensive telephone work involved

Salary and Benefits:

$18-19/hour with an opportunity to earn quarterly incentives.

Interior FCU offers all full-time employees a comprehensive benefits package which includes a pension plan AND 401k retirement plan with employer matching, education assistance, health, dental, vision, prescription drug, life insurance and AD&D, short- and long-term disability, PTO, discounts on loans and many free services. No weekends.

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Job ID: 9096_4129569456

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