0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Customer Experience, Sr Project Manager job in San Francisco at

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Customer Experience, Sr Project Manager at

Customer Experience, Sr Project Manager

San Francisco, CA Full-Time

DescriptionCustomer Experience, Senior Project ManagerRemote U.S.WHO WE AREFinancialForce accelerates business growth with customer-centric ERP, Professional Services Automation (PSA), and Customer Success solutions. Run on the leading cloud platform, Salesforce, FinancialForce enables organizations to unlock customer insights, deliver innovative experiences, run a connected business, and achieve agility and resilience. Founded in 2009 and headquartered in San Francisco, FinancialForce is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit FinancialForce knows that each individual brings something special to the team, exemplifying a diverse and inclusive work environment. We embrace your authenticity and encourage our employees to “Bring Yourself” to work every day!THE ROLEReporting to the SVP, CX & Operations, you will have the responsibility of identifying, analyzing, improving, and incubating new and / or existing programs directly targeted at creating the best-in-class customer experience, amplifying customer engagement, and fostering lifelong referenceable customers. Laser-focused on the areas where “we can do better,” the Customer Experience Senior Project Manager will work collaboratively and partner with the Global Professional Services, Customer Success, Support, Sales, Marketing and Product teams to achieve success with strategic initiatives and create a closed loop of accountability to the customer.WHAT YOU WILL DO IN THIS ROLEFocus on running existing Strategic Initiatives or Projects which will results in improvements to Customer Experience and create the best -in-class Customer ExperienceRun the initiatives internally at FF that are driven out of the feedback from customers during NPS and other transactional CSAT surveys Close the loop on “Accountability to the Customer” to validate successes - specifically Customer Operations related transactional surveys but also to include the NPS initiatives tracking. Serve as the Customer Operations project lead for strategic initiatives and programs that are led by other parts of the organizationWHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLEProject or Program Management experience or certifications.Proven & effective people management experience with the ability to mentor while managing multiple priorities and deadlines.Experience engaging with senior stakeholders and acting as an interface for projects with both customers and internal stakeholders supporting project lifecycles. Experience in software/ ERP / PSA implementation projects end to end of varying size and scope with demonstrated experience and knowledge across all phases of the software implementation lifecycle, project methodologies and best practice (including the cloud delivery model)Ability to multi-task in a fast-paced environmentThe ability to motivate & influence seasoned team members for accountability ensuring excellent deliverables.Demonstrate excellent interpersonal, organizational, and analytical skills.The ability to positively embrace change and new challenges.Sufficient knowledge of a broad set of Finance, Accounting, and Professional Services processes to understand, direct, and communicate the issues between customers, Sales, Pre-sales, Development and Product Management, and Customer Success is required.Proven results leading customer and / or partner success stories.Good team player that can work effectively with peers across functions.Excellent analytical skills and high aptitude with ability to learn quickly.Adaptable to a fast-paced, dynamic work environment.Experience leading the implementation of enterprise-class, mission-critical applications.Experience with SFDC is highly desirable.Familiarity with the capabilities of modern analytics reporting tools is desirable.Excellent written and verbal communication skills, specifically in the area of technical writing and functional specification documentation.At least 5 years working closely with service delivery partners at a delivery level (as opposed to co-marketing, selling etc.)At least 10 years of experience in project or program management in enterprise software companiesAt least 5 years of experience in Cloud (IaaS, PaaS, SaaS, DBaaS, DTaaS, DRaaS) environments working with customers and driving customer satisfactionBachelor's degree is required; MBA or other advanced degree preferred.


Negotiable within the United States or CanadaAbility to travel up to 10-20%#LI-BG1#LI-REMOTE As an equal opportunity employer, FinancialForce does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. FinancialForce also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact [email protected] If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, FinancialForce considers qualified applicants with arrest and conviction records for employment.

Recommended Skills

  • Operations
  • Leadership
  • Timelines
  • Project Life Cycle
  • Project Management Phases
  • Corporate Project Management
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 9096_4082998611

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.