A Customer Support Representative is responsible for providing support assistance to our company.
Assist with en route delivery issues and notifications, requiring chat support assistance.
Assist with Customers not home or when they do not answer attempted contacts.
Assist with delivery returns, cancellations, refusal of delivery, and damaged goods.
Coordinate driver support chat to include assigning interactions to the appropriate group, assigning the appropriate priority, or resolving the transaction.
Assist in Online Account Registration.
Meet required metrics or service levels required by our clients.
Adherence to the company policies and work standards.
Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.
High School Diploma or equivalent with 12 months’ experience in a service-related role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills
Ability to utilize basic math computation skills,
Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
What We Offer
Competitive base salary + bonus
• Holiday pay and generous paid time off
• Medical, dental, vision and life insurance
• Relaxed dress code and remote / open office environment
• A supportive culture that encourages health and personal improvement
• A challenging and rewarding work environment with smart, great people to work with every single day