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Customer Service Representative at Havertys

Customer Service Representative

Havertys Irving, TX Full-Time
Job Description

FULL TIME: $16.50 an hour
We're looking for bright energetic individuals to join our Customer ServiceTeam. Advance your career with Havertys, the most established Furniture Retailer in the industry. If you are highly motivated to succeed and enjoy helping customers meet their needs, this is the opportunity for you. Your onsite, hands-on training begins on your first day, where you'll learn Havertys standards for handling and delivering quality Customer Care. You'll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality and Teamwork. Come grow with us at Havertys, where Life Looks Good!

SPECIFIC DUTIES:
  • Responsible for competently responding to incoming, outgoing phone calls, pre-and post-delivery calls and email.
  • Responsible for using My Service Center to create, maintain and resolve Customer Service issues.
  • Responsible for maintaining an action driven To Do list andworking the list to keep it current daily.
  • Responsible for learning procedural, policy and system enhancements andadapting to changes as they occur
  • Job Requirements

    REQUIREMENTS:
  • Must have excellent communication, and listening skills.
  • Must be able to multitask within a fast-paced environment.
  • Must be self-motivated.
  • Must work positively in a team environment.
  • Must be able to professionally interact with customers as well as other team members.
  • Must have basic computer skills, including experience with an automated system.
  • Must be detail oriented.
  • Must have prior call center experience.
  • Disclaimer

    This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

    Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

    Job Segment:
    RequiredPreferredJob Industries
  • Warehouse & Production
  • Recommended Skills

    • Customer Service
    • Operate Cash Register
    • Retention Management
    • Promote Customer Loyalty Plan
    • Clerical Works
    • Attentive
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    Job ID: 271100719337420

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