US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Tier 1 Service Desk Technician job in Washington at Protask

Create Job Alert.

Get similar jobs sent to your email

List of Jobs and Events

Apply to this job.
Think you're the perfect candidate?
Tier 1 Service Desk Technician at Protask

Tier 1 Service Desk Technician

Protask Washington, DC Full-Time
3 months contract-to-hire
Washington, D.C.

Summary

The MIL Corporation seeks a Help Desk Support II to support a Federal government client at one of our Washington, DC Metropolitan area locations.

Responsibilities

  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
  • Assist all users with any logged IT-related incident when called upon
  • Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
  • Accurately record, update and document requests using the IT service desk system
  • Install and configure new IT equipment
  • Resolve incidents and upgrade different types of software and hardware
  • Resolve incidents with printers, copiers and scanners
  • Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Participate in the Annual Performance Review Process
  • Actively support equality and diversity policies of The MIL Corporation and The Library of Congress

Required Qualifications

  • Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
  • Ability to take ownership of issues, escalating incidents to other support teams where necessary
  • Highly motivated team player with the skills and ability to manage changing priorities
  • Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
  • Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes
  • Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility
  • A+ Certification required
  • Per federal guidelines, ability to show proof of full COVID-19 vaccination or obtain by January 18, 2022

Education

High school diploma/GED

Clearance

Public Trust

Recommended Skills

  • Reports
  • Analysis
  • Information Systems
  • Auditing
  • Interface
  • Process Improvements (Business)
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: MjIyMjoyMi0wMDMyMC0xOTYy

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.