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Company Contact Info

  • 500 South 500 West
    Lindon, UT 84042
  • Kelli Branam

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Customer Solutions Tech Support - WORK FROM HOME

Vivint • Lindon, UT

Posted 10 days ago

Job Snapshot

Full-Time
Sales - Marketing, Security, Telecommunications
Customer Service, Entry Level, Sales
17

Applicants

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Job Description

  • Job Description

    Customer Service Tech Support  - WORK FROM HOME (Lindon, UT)

    Must live near (100 mile radius) Lindon, UT and work a minimum of 20 hours a week.

    Job Summary: 

    This Work from Home opportunity requires you to train for 3 weeks in our virtual environment. Once you pass a background check, you will be able to take equipment (computer and accessories) home to complete training and later to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their Vivint Smart Home security and home automation systems over the phone.





Job Requirements

  • Essential Functions/Responsibilities:

    • Provide technical and customer support via telephone for inbound calls
    • Develop extensive knowledge of Vivint Smart Home's varied product line and installation processes
    • Educate customers on the use of Vivint Smart Home systems and products
    • Use Vivint Smart Home Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
    • Create service tickets for issues not able to be resolved over the phone
    • Accurately record customer’s technical issues
    • Answer customer’s billing questions/concerns
    • Proficient communication skills (verbal and written)
    • Ability to solve unique technical problems
    • Must be able to multi-task while using different internal programs
    • Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
    • Passion for providing quality customer service
    • Ability to envision product scenarios in order to help customers solve problems
    • Must feel comfortable with de-escalating phone calls
    • Ability to adapt to system/process changes quickly while retaining new information
    • Must be able to work five weekdays
    • Must have 100% attendance during the 4 week training
    • Ability to adhere to a strict attendance/punctuality policy

    Minimum Requirements:

    • Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider
    • The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home

    Required Experience:

    • Ability to get licensed for the Utah Burglar Alarm Systems
    • Ability to successfully pass background check
    • Must be at least 18 years old (per Industry’s requirement)
    • Must be able to commit to 6 months in the department
    • High school diploma or equivalent preferred but not required
    • Call center experience preferred but not required
    • 6+ months of customer service experience preferred
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