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  • 5050 Kingsley Drive
    Cincinnati, OH 45227

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Banking Sales Advisor-phone

Fifth Third Bank • Cincinnati, OH

Posted 17 days ago

Job Snapshot

Other Great Industries
Retail, Banking


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Job Description

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. We employ about 19,000 people, and what we offer is:

This applies to our relationships with customers and employees alike.
# A chance for employees to build their future, with supportive career development and financial welln ess programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Our Financial Centers provide a full range of deposit, digital delivery, lending, and credit card solutions products to individuals and small businesses in 12 states: Ohio, Michigan, Illinois, Indiana, Kentucky, Missouri, Tennessee, West Virginia, Pennsylvania, Georgia, Florida, and North Carolina. We have more than 1,300 full-service Financial Centers, including more than 100 Bank Mart® locations open seven days a week inside select grocery stores. Our Curious Bankers are committed to listening to our customers and inspiring them with smart financial solutions. Customers depend on us to provide banking products/services that impact their lives and meet their needs, whether saving for a home or a child's education, planning for retirement, or building a business.

Some shifts as late as 8pm M-F, rotating Saturdays approx. 1 per month.
Base hourly rate and expanded incentive pay.

GENERAL FUNCTION: Primary focus on solution based selling of a full range of Fifth Third banking products and services to existing and potential customers in an inbound and outbound call center environment.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Sales/Goals Function:
. Achieves assigned sales goals while cross selling and referring additional products and services through solution based selling.
. Use the consultative sales process and Financial Needs Assessment to educate customers about bank products and services as solutions to meet customers' immediate and/or future needs.
. Maintain an in-depth knowledge of Retail consumer products/services and recommend appropriate solutions using our value proposition.
. Utilize approved Marketing tools (Outbound dialing list, OneView) to reach out to customers and set appointments for periodic financial reviews.
. Establish close working relationships with internal Partners (Equity Specialist, Mortgage, Business Banking Specialist and Investment Executive), referring customers when appropriate to provide timely, and holistic financial solutions.

Customer Service:
. Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
. Provides accurate information to the customer, explains products and policies in a clear, concise manner
. Responds professionally to customer service inquiries and issues/concerns via inbound phone calls. Follows up with customers in a timely manner.
. Maintain a position of trust and responsibility by keeping all business confidential.
. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.

Call Center Operations:
. Adhere to established policies and procedures while opening/servicing the full range of Retail products.
. Achieves phone productivity goals while supporting department service level agreements.
. Receptive to and incorporates coaching feedback to improve overall sales effectiveness.
. Actively participates in personal and team development.
. Suggests improvements and changes to processes and policies to enhance productivity, employee engagement and customer experience.
. Accurately enters or confirms customer information. Initiate and/or complete proper request forms for customers.
. Performs all other duties as assigned.


Job Requirements

. One year of sales experience and/or high-level customer service experience
. Must be able to perform basic computer and data entry skills.
. Demonstrated ability to establish relationships with both prospect customers and the ability to deepen the relationship with established customers.
. Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
. Ability to professionally represent Fifth Third Bank in terms of verbal/written communication.
. Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.

. Normal office environment with little exposure to dust, noise, temperature and the like.
. Large percentage of time communicating/interacting with customers, co-workers, & management.
. Extended viewing of a computer monitor.
. Repetitive keystroke movements (computer and calculator).
. Extended use of phone and headset.
. Sitting for an extended period of time in an office environment.
. Flexible working hours including nights and weekends.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Job ID: 51132093
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