Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Senior Customer Service Manager

Goodwill TalentBridge • Wheeling, IL

Posted 25 days ago

Job Snapshot

Travel - Negligible
Experience - At least 7 year(s)
Degree - 4 Year Degree
$80,000.00 - $120,000.00 /Year
Other Great Industries
Management, Customer Service
Relocation - No


How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Goodwill TalentBridge Niles has an IMMEDIATE opening for a Customer Service Manager for our premier client located in Wheeling, IL. This client is a global manufacturer of precision dispensing and mixing equipment for the architectural paint and coatings industry

This is a salaried, direct –hire position with bonus potential. Full benefits available immediately upon hire.

Compensation range for this role is from $80-100K annually depending on experience.


  • Responsibility for the leadership of Technical and Non-Technical Phone Support including Technical Service Representatives, Program Manager, Customer Service/Dispatch Representatives, Process Manager and Account Specialists to drive customer care to the next level
  • Define strategies for organizational design, technologies needed, production standards, etc. to drive a best-in-class service and sales support team
  • Identify and solve process issues to remove hidden factors and improve data integrity
  • Create and implement performance management dashboards\scorecards for employees to understand their business impact and drive results
  • Partner with the Service Operations , Quality and Sales to understand customer needs, both internal and external, to understand staffing needs and business priorities
  • Work directly with Engineering Leadership to create a proactive partnership for handling process or product changes and communication and deployment of such improvements
  • Create and drive an escalation and priority management process to effectively address customer issues to ensure customer retention and satisfaction
  • Stay current on new technologies and tools to enhance overall productivity in a customer support environment
  • Update and facilitate training programs for internal teams and external technical partners
  • Communicate effectively across the broader commercial organization on customer feedback and business issues. Be a key member of the commercial leadership team.
  • Develop reports and report analytics to better understand business and team performance
  • Manage staffing levels, capacity planning and budget accountability for Customer Care operations.

Job Requirements


  • High school diploma or equivalent required
  • BS in Business or related field strongly preferred
  • 7-10 years of progressive experience in a service or support business managing technical service and/or sales professionals
  • Management experience with 15+ direct reports
  • Proven track record of driving continuous improvement and process standardization in a transactional environment.
  • Customer quality assurance experience.
Job ID: Customer Service Manager
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.