Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Marlborough, MA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Marlborough, MA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Support Representative

Complete Staffing Solutions, Inc • Marlborough, MA

Posted 9 days ago

Job Snapshot

Full-Time
Travel - None
Degree - None
$15.00 - $16.00 /Hour
Environmental
Customer Service
71

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Hiring for a Call Center Representative. $16/hr with a raise to $17 after initial probationary period. 

Hours are Monday-Friday (8-5p) with one Saturday every month or two


This position is the primary point of contact for customers inquiring about our products and services. The CSR takes ownership of each interaction and has a thorough understanding of the features and benefits of all consumer products and services we offer. The CSR also keeps current on all pricing updates, procedural changes, promotional offers, and maintains the records of each customer contact.

The CSR handles a large volume of inbound calls on a daily basis related to our many service offerings.

Essential Duties and Responsibilities

  • Determines requirements by understanding customer needs.
  • Completes inquiries by clarifying requests, researching, locating, and providing accurate information.
  • Order management skills to understand and process large amounts of service requests.
  • Resolves problems by researching and exploring solutions; seeking streamlined processes, and escalating problems.
  • Is able to work in a metric / goal driven environment. CSR’s have both individual and group goals to work towards.
  • Able to manage a heavy amount of calls in a timely manner.

Knowledge, Skills, and Abilities

  • Previous Call Center experience is a plus!
  • Must be friendly and very outgoing.
  • Basic computer skills (Windows based programs, Microsoft Office and Outlook).
  • Excellent communication skills, verbal and written.
  • Must be very willing to work in a high-volume Inbound environment.
  • Must be able to work in a fast paced environment.
  • Excellent multi-tasking skills are required.
  • Extremely detail oriented.
  • Comfortable with a varying schedule, including night shifts, weekends, etc.
  • Ability to learn operating procedures quickly and be able to execute consistently to defined standard.
  • Great problem solving skills.
  • Someone who will bring a positive attitude and fun spirit to our already great team.

Job Requirements

Customer service experience
Good typing and MS Office skills
Able to work one Saturday once a month or once every 2 months.
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.