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  • Hamilton, NJ

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Customer Service Representative

CoWorx Staffing Services • Hamilton, NJ

Posted 3 days ago

Job Snapshot

Experience - 2 to 4 years
Degree - High School
$15.00 - $16.00 /Hour
Customer Service
Relocation - No


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Job Description

Our client in Hamilton, NJ is looking for a Customer Service Representative.

Job Description

  • Build strong relationships with repeat customers who order on a weekly basis
  • Maintain accurate customer files
  • Enter orders via an automated warehouse management system (WMS) with high accuracy
  • Handle large volume of inbound calls & emails from Customers and Territory Managers requesting information on product availability, pricing and delivery
  • Process customer orders via EDI, phone, fax, internet
  • Assist customers in clarifying orders shipped, received and returned–good tracking skills via company trucks or common carrier
  • Coordinate with other departments to assist and properly inform the customers
  • Attempt to resolve problems before escalating to another department
  • Remain current on product availability, changes in codes, and product development
  • Respond to all account questions coming from the accounting department
  • Process Vendor Claim Requests for Jamesburg branch
  • Manage the RGAs (Return Goods Authorizations) process
  • Manage Drop Ship orders process
  • Run daily and weekly customer service related reports and follow up with warehouse personnel to check status when necessary
  • Ensure will-call customers are handled in a timely manner

Job Requirements

Qualified candidates must possess:

  • Three-year previous customer service or call center experience, especially in a warehouse environment.
  • Excellent written and oral communications skills
  • Must be able to solve problems and handle complex customer issues
  • Must be detail oriented and able to manage multiple tasks at one time
  • Must have experience with MS Excel, Word and Outlook, knowledge of a Prelude or AS400 type WMS, is a plus but not required
  • A demonstrated ability to work well in a cooperative, collaborative team environment
  • General Office duties, extensive client interaction, client follow up, and a positive attitude
  • Ability to work in a constant state of alertness and safe manner
  • Ability to work overtime as needed.

  • Position is temp to hire.
  • Hours are 8am to 4:30pm.
  • Background Check and Drug tests will be performed prior to starting assignment.
  • Candidates must be able to commute to the client's new facility in Hamilton, NJ.

CoWorx Staffing Services

742 Alexander Road Suite 101 Princeton, NJ 08540 609-452-0175

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