As a Customer Service Representative, you will be responsible for taking inbound calls from customers regarding products and service as well as provide general information regarding questions issues.
Additional responsibilities for the Customer Service Representative will include:
Answering in bound calls from customers in a professional manner
Researching information using multiple resources and route call to the appropriate resource
Provide customers with product and service information and resolve customers concerns and complaints
Enter customer information in the system and identify and escalate priority issues
Completing call log and producing call reports
Provide follow up customer calls when necessary
Customer Service Representative - Call Center - East Peoria IL
As a Customer Service Representative you must have at least 1 year experience in a customer service role within a call center environment. You must have excellent communication skills both written and verbal as well as effective listening skills.
Additional requirements for the Customer Service Representative will include:
Strong data entry / typing skills and computer skills
Experience selling products or services over the phone
A High School Degree or equivalent
A clear criminal background check and drug test
Must be age 18 or older
At PrideStaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer the Customer Service Representative a comprehensive benefits package!
Benefits available to the Customer Service Representative include:
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In 1978, George Rogers had a vision, a dream to create a new type of staffing organization—one that offered the resources and expertise of a national firm with the spirit, dedication and personal service of smaller, entrepreneurial firms. The result is PrideStaff, a national staffing organization delivering innovative solutions to the challenges employers face every day. Through a combination of strong leadership at the national and local level, PrideStaff has consistently delivered exceptional service to our clients and field associates. Over our 25 plus year history, our model has been highly successful. Year after year, our growth has consistently outpaced the growth of the staffing industry.