Automotive Service Department Customer Relations Manager

Successful multi franchise dealer is taking an experienced Service department CRM. The successful candidate should be a highly motivated, high energy individual with a strong desire to succeed and mentor our Service team while focusing on Excellent Customer Service while adhering to group policies and procedures.

The Service Customer Relations Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction.

Job Duties include but are not limited to:

• Greets customers in a timely, friendly manner
• Think quickly on your feet and handle ambiguity
• Establish rapport and develop meaningful relationships with your clients
• Negotiate effectively, finding the win-win solution to problems
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
• Ability to perform as part of a larger team and work independently to schedule and prioritize your work
• Must believe in what you do and feel a vested interest the company’s success
• Must be able to multi-task
• Looking for a self-starter with motivation to succeed