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Credit Card Representative

DuPage Credit Union • Naperville, IL

Posted 7 days ago

Job Snapshot

Experience - At least 3 year(s)
Degree - High School
Credit - Loan - Collections, Banking - Financial Services, Consumer Products
Banking, Customer Service


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Job Description

Credit Card Representative

A Credit Card Representative assists Members in our call center with all types of credit and debit card questions and transactions including opening and closing accounts, and posting adjustments to Member accounts. Join the Card Services team and enjoy a collaborative environment where your contribution counts. On average, our Card Services Team Members have been with the Credit Union for more than five years.

As a Credit Card Representative, you will contribute by:

  • Utilizing DuPage Credit Union's brand standards in order to build, maintain, and expand member relationships.
  • Maintaining a strict focus on sales while ensuring all operational processes and procedures are followed.
  • Completing daily entries, opening and closing credit card and ATM/Check Card accounts and reviewing reports
  • Handling fraud and dispute questions and ensuring necessary paperwork is completed
  • Balancing of the debit card daily activity and handling branch ATM activity to ensure proper adjustments are made

Job Requirements

We're looking for motivated and energetic individuals who have:

  • A high school diploma (or equivalent)
  • Three years of experience in card operations at a financial institution
  • Knowledge of Visa® rules and regulations a plus
  • A can do attitude

Some Saturdays required

Job ID: CCCB011218
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