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MORTGAGE Customer Service Representative I/II (04-001)

Strongbridge LLC Indianapolis Full-Time
$14.45 - $15.92 / hour
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Headquartered in Sterling, Va., Strongbridge is a Federal Government service provider. Strongbridge has extensive experience and knowledge in systems engineering, IT services, strategic communications and program support. Strongbridge is financially secure and a trusted partner that treats our customers, partners and employees with integrity and respect.


What Sets Strongbridge Apart

Strongbridge is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. Strongbridge has a proven record of customer satisfaction that provides assurance to our customers of future high performance.  Strongbridge offers a comprehensive benefits package for full-time employees including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability and flexible spending accounts.  Strongbridge is a proud Equal Opportunity and Affirmative Action Employer (EOE/AA/M/F/VETERAN/DISABILITY).  Strongbridge embraces diversity by providing equal employment opportunities for all individuals regardless of age, color, religion, sex, national origin, and status as an individual with a disability or protected veteran.  Strongbridge also maintains a drug-free workplace. 


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Strongbridge is seeking Customer Service Representatives/Mortgage Professionals to join our team in our dynamic call center located in Indianapolis, IN.  Our representatives play an important role in the mortgage industry and engage with lenders, banking/mortgage institutions and consumers to answer questions and provide important information about HUD FHA and reverse mortgages.    

This is a full-time opportunity with a shift of:  11:30AM - 8:00PM (with a two-week PAID training period, 9:00AM – 5:30PM).

Salary for CSR II: $15.92 per hour + $4.48*per hour for each hour PAID each month (potential to earn $20.40/hour)

Salary for CSR I:  $14.45 per hour + $4.48* per hour for each hour PAID each month (potential to earn $18.93/hour)

*$4.48/hour is a Health & Welfare stipend which can be used to purchase employer provided benefits including health, dental, and vision OR can be included with regular pay!!  Max per month H&W stipend:  $775.04

VACATION: 2 weeks paid vacation for zero – 5 years of service, 3 weeks after 5 years of service, 4 weeks after 15 years of service, and 5 weeks after 30 years of service. 

HOLIDAYS:  10 paid holidays including:  New Year’s Day, Martin Luther King Jr’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day. 

(A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.)  (See 29 CFR 4174)

Potential candidates MUST be able to pass a standard background AND CREDIT check WITH drug screen.


Minimum experience requirements CSR I:

Two years of customer service experience or contact/call center experience

Strong interpersonal and customer service skills

Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools

Effective written and verbal communication

Ability to analyze and solve problems

Ability to manage time effectively

Ability to type 35 words per minute


Minimum experience requirements CSR II:

ALL OF THE ABOVE AND – Three - five years of residential mortgage servicing experience, FHA home mortgage programs experience, mortgage finance terminology or real estate

Two - four years of college or equivalent work experience



Mortgage origination experience

Recommended skills

Customer Service
Call Centers
Mortgage Loans
Real Estates
Verbal Communication
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