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Company Contact Info

  • Schaumburg, Hoffman estates, Arlington Heights, streamwood,, IL 60523
  • human resource department
  • Phone: 630 418 5037

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Retail Customer Service - Now Interviewing

CRMI • Schaumburg, Hoffman estates, Arlington Heights, streamwood,, IL

Posted 26 days ago

Job Snapshot

Full-Time
Experience - 0 to 3 year(s)
Degree - High School
$32,000.00 - $45,000.00 /Year
Retail, Restaurant, Sales - Marketing
Customer Service, Entry Level, Hospitality - Hotel
75+

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Job Description

Customer Service Positions- Full paid training

CRMI is hiring for full time Entry Level Sales, Marketing and Customer Service. Our Customer Service positions are face to face with our clients (we are NOT a call center).  Customer service in person is by far much more effective and the clients LOVE IT!

Management and growth is our main focus, as customer service is a tool for growth.




Tasks and Responsibilities of a Customer Service Representative

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders and data entry with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training



CRMI cross-trains all employees within leadership development which includes:


  • Interviewing
  • Sales and marketing training fundamentals
  • Team building and mentoring 
  • Entry level marketing and sales consulting  

Benefits & Our Culture


The management & marketing team at CRMI offers an environment where our employee’s ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule.


· Fun, team building environment


· Travel Opportunities


· Leadership workshops & development


· Financial management, business management, time management


· Philanthropy events – a chance to give back to the community


· Recognition for top performers


· Advancement to management based on performance



Job Requirements


  • Positive Attitude
  • Excellent Communication Skills
  • Ability to Multi-Task
  • Enjoys working in Fast-Paced environment
  • Reliable
  • Motivated
  • Leadership Qualities
  • Professional Appearance
  • High School Diploma or GED
  • All qualified applicants will be required to submit to a criminal background check

What we offer:
  • Paid Training
  • Salary & bonuses
  • Plenty of room for advancement
  • Fast paced & Exciting working environment
  • Travel opportunities

Our focus is the development of our future managers so they can expand our company as well as reach their full potential in work and LIFE.

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