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Customer Service in East Alton,Illinois
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Entry Level Career Opportunities - Customer Service Representative Call Center, Serviceability Analyst

AIC (part of ACS Group) Earth City Full-Time
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Entry Level Career Opportunities - Customer Service Representative

Call Center, Serviceability Analyst

From entry level customer service positions, Call Center, Customer Service Representative, & Serviceability Analysts to challenging technology and leadership roles, AIC offers a wealth of employment opportunities.  Our call center opportunities promote career advancement, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond.  As an employer, AIC offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. 

AIC is SEEKING a Call Center, Customer Service Representative!

A Day in the life of a Call Center, Customer Service Representative

  • Participate in an extensive paid training program encompassing areas of customer service, computer applications, parts cataloging, and ticketing in a call center.
  • Place orders for the company’s dealers and sales offices.
  • Track shipments.
  • Help find and replace lost equipment.
  • Sell equipment and assist dealers and sales offices in building heating and cooling systems.
  • Provided information and resolved problems with orders, and billing.
  • Manage inbound calls/email from our members to verify eligibility and coordinate non-emergent transportation
  • Listen and obtain information from callers in a professional, systematic and organized manner
  • Assume responsibility for self-development and career progression
  • Maintain flexibility in efforts to provide quality service to our members and help AIC achieve business and operational goals

What it Takes:

  • Previous call center experience
  • Ability to provide outstanding customer service to our members
  • Four-year degree required.  The only exception would be if graduation is expected this semester.
  • Outstanding written and verbal communication skills
  • Proficiency with computer applications
  • Great personality; team spirit
  • Type 30 WPM
  • Call Center, Customer Service Representative 

Interested candidates please send resume in Word format to vince.godfrey@analysts.com Please reference job code 87735 when responding to this ad.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


Career Path

See the next step in your career
Entry Level Career Opportunities - Customer Service Representative Call Center, Serviceability Analyst
Estimated Salary: $64K
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Think you're the perfect candidate?
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Job ID: 87735


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AIC is a leading talent solutions firm that provides highly-skilled Information Technology (IT), Engineering, and Finance professionals to clients nationwide. With an unwavering commitment to excellence, integrity, and innovation, AIC draws from 50 years of experience in the consulting services industry to provide unparalleled business and technical expertise to middle market and Fortune1000 companies. Founded in 1966, AIC is part of the ACS Group.

Our services are designed to meet clients' changing needs and our approach is flexible and collaborative. We take the time to understand your business and the unique needs of your environment, and then apply our technical knowledge and industry perspective to deliver a custom solution. Whether that means supplying you with an individual, several members of a joint project team or a completely outsourced solution, AIC has the expertise and the resources to deliver.

Our experience, passion and client-centric approach have resulted in a long track record of success. For more than 45 years, AIC has provided the added technical capacity and expertise required to help businesses drive value, control costs and deliver on the promise of a more efficient and productive enterprise.

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