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Company Contact Info

  • 77 Comair Boulevard
    Erlanger, KY • 41018

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Information Technology Specialist

Cincinnati/Northern Kentucky International Airport • Erlanger, KY

Posted 10 days ago

Job Snapshot

Full-Time
Experience - At least 2 year(s)
Airline - Aviation, Travel, Government - Civil Service
Information Technology
14

Applicants

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Job Description

CLASS SUMMARY:

The purpose of this entry level position is to document and facilitate resolution of support requests for Information Technology (IT) and Operational Technology (OT) hardware and software applications.

ESSENTIAL DUTIES:

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.

CUSTOMER SERVICE.

  • Facilitates client support requests to repair, install, move, or change computer hardware, applications and other system requests.
  • May interact with infrastructure, applications, business analysis, IT security, or PMO personnel to perform or coordinate service request.
  • May simulate or recreate simple user problems to provide solutions, but refers moderate to complex problems to other personnel.
  • Functions as Tier 1 support, and is able to discern and assign the correct support team for simple requests.
  • May participate in an on-call rotation with other client support staff, and keeps requestor informed of progress or problem resolution.

ADMINISTRATION.

  • Facilitates management of future or concurrent problems by preparing clear and concise documentation; maintains appropriate categorization of service requests by problem type, severity, impact to customers, etc..
  • Follows procedures and standards established by IT Service Desk Management.

ADMINISTRATION.

  • Facilitates management of future or concurrent problems by preparing clear and concise documentation; maintains appropriate categorization of service requests by problem type, severity, impact to customers, etc.
  • Follows procedures and standards established by IT Service Desk management.

TEAM EFFORT.

  • Contributes to team effort by promoting a culture of service and excellence. 

Job Requirements

TRAINING AND EXPERIENCE:

Associate’s degree in Information Technology or a related field to the area of assignment and two years related work experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.


LICENSING/CERTIFICATIONS:

  • Maintain Security Identification Display Area (SIDA) clearance.

KNOWLEDGE OF:

  • Basic analytical ability.
  • Office automation and business applications;
  • IT networks and related user applications

SKILL IN:

  • Addressing the mechanics of desktop and other hardware equipment;;
  • Demonstrated skill in user software/hardware set-up and troubleshooting; ;
  • Troubleshooting user problems and diagnosing and/or making referral for solution;;
  • Clearly and effectively communicating both orally and in writing;;
  • Use of a variety of computer-based technologies including word processing and spreadsheets and those specific to job duties;
  • Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups.

ADA AND OTHER REQUIREMENTS:

Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, fingering, grasping, standing, walking, talking, hearing, seeing and repetitive motions. Heavy Work: Exerting up to 10 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or in excess of 20 pounds of force constantly to move objects.

 

 

Interested candidates can obtain more information and apply at www.cvgairport.com/jobs.

 

The Kenton County Airport Board is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

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Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

Technology Specialist

National
$50,000
Erlanger, KY
$47,500