Our client is looking for a Director of Operations.  

Job Summary

Lead the implementation of operational strategies and objectives across multiple revenue generating departments.  Understand each product and manage improvement of operational efficiency.  Exceed the product delivery of overall customer satisfaction based on established production indicators.  Consistently challenge each aspect of the operational process to improve product margin.  Meet with Customers and Vendors to consistently improve relations and ensure their expectations.  Work closely with finance and technology to improve product operations and gross margins and manage an expense budget to company’s expected variance each month. Research, analyze, validate and document effectiveness of existing operational business processes and develop strategies for meeting Company goals and objectives.

Job Responsibilities

• Manage Operation staffing, supervision, scheduling, development, evaluation, and performance
• Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes.  Communicate to department heads such changes and modifications using appropriate communication tool(s)
• Responsible for development and management of department budget
• Establish performance goals for each department and direct report
• Monitor department performance against performance goals to ensure that customer expectations are exceeded
• Interface with Client Manager, Sales or others, as needed, to ensure client satisfaction
• Collaborate in planning, design, development, testing and implementing new technology or enhancements to existing technology
• Establish/Enhance and monitor performance reporting systems
• Support all departments to meet production goals
• Work with department heads to ensure all company policy and procedure manuals are current at all times
• Submit relevant monthly operating data to President
• Understand and support the company’s goals and objectives
• Participate in corporate strategic planning as required
• Provide a work environment that promotes positive energy, creativity and teamwork among associates.