Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 825 Tech Center Drive
    Columbus, OH 43230

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Columbus, OH delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Services Specialists | Health Care

Intermedix • Columbus, OH

Posted 19 days ago

Job Snapshot

Travel - None
Degree - High School
Healthcare - Health Services
Customer Service, Health Care
Relocation - No


How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Intermedix has been a leader in healthcare business services and technology enabled solution for over 30 years. Our solutions support planning, communication, command, and control to better connect healthcare providers, public health agencies, and emergency management personnel. We take pride in serving our clients with extensive industry expertise and exceptional technology to back it up. Today, with approximately 2000 employees, Intermedix annually processes more than 15 million patient encounters, collects over two billion in revenue for clients, and connects more than 95% of the United States population through its emergency preparedness and response technologies. Intermedix rewards innovation and hard work with opportunities for growth and development. If you are looking for a career to join an organization that is a leader in health and safety then Intermedix may be just the place for you. We are currently expanding out Columbus, OH office and are seeking:

 Customer Services Specialists | Health Care

This is your official invitation to "get your foot in the door" with the Intermedix Patient Experience Team. We will personally review your resume and are prepared to interview qualified candidates. 


• We are hiring 10 FULL TIME employees to work Mid-Morning Shifts, 4 days Monday through Friday 9:30 a.m.- 6:00 p.m. with Saturdays 9:00 a.m. - 3:30 p.m.; off Sundays.
• Eligible for a performance based bonus 
• First two weeks training  schedule Monday through Friday 8:30 a.m. - 5:00 p.m. EST mandatory.

Our Gahanna office specializes in EMS (Ambulance) billing. The Patient Experience Call Center is a small, friendly environment. We invest in our employees through training and earned opportunity and are looking for individuals who will invest long term along with us.

Position Summary: 
 Responds to incoming calls from patient account holders, an authorized representative of the patient, insurance companies, or an authorized entity.  Questions or problems are addressed by accessing account information in the computer system, relaying the appropriate information in a courteous and helpful manner, by making corrections to the information in the system, or generating written requests to other Teams and documents encounters to the account.  Team Members performing this job function will receive incoming telephone calls regarding patient accounts.  With a friendly, courteous and professional demeanor, they will work to independently answer the caller’s questions about the account and/or will make updates or corrections to the account by accessing the patient account information in the computer system.  Resolving the caller’s issues as completely as possible and as quickly as possible with a high level of accuracy and follow-through are key to succeeding in this position.

1.  Attainment of performance proficiency in accordance with standards as specified in the Patient Account Representatives Production Standards documentation.
2.  Generation of written requests for activity to be processed by other Teams and to generate documentation of transactions for reporting to Leadership.  Any written   requests received should be completed as is appropriate to that specific request on a daily basis.
3.  Utilization of the prepared script, P.A.R. General Information, and the Correspondence Training Manual documents to properly respond to inquiries.
4.  Development of an accurate understanding and application of information contained in the Client Manuals in order to complete daily assignments.
5.  Performance of any other special projects or assignments in a timely and accurate manner, as assigned.
6.  Maintenance of acceptable levels of attendance and punctuality as specified in Company policies and in the Patient Account Representative Attendance Standards.
7.  Understanding, support, enforcement and compliance with all company policies, procedures and standards of business ethics and conduct.
8.  Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.

Job Requirements

• Strong oral and written communication skills.
• Strong customer focus and phone etiquette.
• Friendly and team-oriented.
• Previous customer service/call center experience a plus
• Previous word-processing experience with a minimum typing speed of 35 WPM
• Previous computer experience is very helpful.
• High School diploma or equivalent. 
• Bilingual (Spanish/English) a plus.
Reporting Location:
825 Tech Center Drive, Suite 200
Gahanna, OH 40223
High School Diploma or equivalent 



We offer medical, dental, 401k, generous paid time off, and many other perks.

Come work for a leader in the healthcare industry. 
For additional company information please go to our website at

Thank you for considering Intermedix for your next employment. 
“Intermedix is an Equal Opportunity, Affirmative Action employer."

© 2017 Intermedix Corporation │
Trailblazing Innovation | Collaborative Mindset | Customer Obsession | Uncompromising Respect | Passionate Stewardship

Job ID: req1064
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.