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Automotive Service Advisor/ Service Writer

Tuttle-Click Chrysler Jeep Dodge Ram Irvine Full-Time
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Automotive Service Advisor

Tuttle-Click Chrysler Jeep Dodge Ram in Irvine is looking for an experienced Service Advisor to join their dynamic Service team. 

The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up-sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

  • Ensure that customers receive prompt, courteous, and effective service 
  • Drive the sale of technicians' time to meet departments sales forecast
  • Prioritize required services, and be prepared to provide options upon request.
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Ensure customer has a positive dealership experience 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.   
As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: 
  • One year of experience in a service advisor role strongly preferred
  • Willing to train quality candidates with strong customer service background
  • Must have computer proficiency
  • Valid driver's license

EMPLOYEE BENEFITS:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • 401K
  • Employee Wellness Program
  • College Education Assistance Program for your dependents
  • Sales, Parts, and Service Discounts


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Skills required

Business Development
Implement Sale Strategy
Address Prospective Client
Create Sale Plan
Negotiation
Cultivating Long Term Relationships

Location

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$96K
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Automotive Service Advisor/ Service Writer
Estimated Salary: $90K
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Job ID: 0712

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