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Transportation Customer Service Representative

Seattle Full-Time
$16.00 - $20.00 / hour
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This position calls for someone that is comfortable in an office environment working in multiple software systems; experienced in talking with customers, operations personnel, & our management team; working with Microsoft Office Products; working with metrics; and problem solving while supporting our dispatch operation.
Responsibilities and Duties:
  • Customer Service is a Top Priority
  • Utilize Mitco business software to process customer transactions
  • Create and release orders through WMS
  • Coordinate with operations to insure smooth work flow
  • Monitor and report on customer activities and requirements
  • Ensure all data elements are correct for inbound transactions
  • Respond to customer inquiries and concerns
  • Manage and respond to emails and calls in a timely fashion
  • Perform high level audits through reporting
Qualifications:
  • AA Degree or two years related experience in customer service
  • Highly Motivated
  • Excellent written and verbal communication skills
  • Great interpersonal skills
  • Enjoys and thrives in fast pace environment
  • Strong proficiency in Microsoft Office products
  • Good attendance is a priority
Bonus Skills:
  • Customer service experience in Trucking or Logistics Operations
  • WMS and TMS software experience

Recommended skills

Interpersonal Skills
Verbal Communication
Complex Problem Solving
Operations
Management
Auditing

Location

Salary Details

Based on Job Title, Location and Skills
$18
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Transportation Customer Service Representative
$16.00 - $20.00 / hour
Estimated Salary: $70K
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