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Customer Service Representative

HKA Enterprises • Santa Fe, NM

Posted 7 days ago

Job Snapshot

Contract to Hire
Experience - At least 2 year(s)
Degree - High School
$15.00 /Hour
Energy - Utilities - Gas - Electric, Other Great Industries
Customer Service, Admin - Clerical, Accounting


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Job Description

Job Description:

The Customer Service Rep will work with customers handle customer account information with accuracy and confidentiality

Answers incoming calls on a three line phone system.

Will be responsible for posting and balancing daily customer payments Managing Work Orders

Managing all process with timeliness, discipline and reliability

Responsible for accepting documents and forms

Assist in managing inventory in the billing system

Auditing customer files for accuracy

Upkeep and reliability with physical and digital filing systems

Contacts other utilities to request marking or repair as required by maintenance activities

Maintains contact with field maintenance personnel via radio or telephone to relay information and dispatch maintenance requests, flow tests, meter reads, etc.

Performs some general office duties such as word processing, cleaning and filing

Receives, logs, and dispatches waterline marking requests as required by Utilities Protections Service Reporting

Runs billing reports and other reports as necessary as required in close out process

Preparing Weekly Deposit Report

Managing Permit invoices with the State/ County

Back up for Processor with some of the tasks

Performs other related duties as required

Job Requirements


High school diploma or GED

Minimum two years of office clerical experience

Knowledge of Microsoft Office Programs (Word, Office, Excel) and Adobe Editor

Possess a valid driver’s license

Minimum typing speed of fifty (50) words per minute

Reading comprehension and ability to perform arithmetic computations Attention to detail and ability to follow directions

Must be able to use a telephone and communicate

Job ID: 164191
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