Fletcher Chrysler Products is currently hiring experienced Service Advisors to join their industry leading service team!
The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers’ experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
• Ensure that customers receive prompt, courteous, and effective service • Drive the sale of technicians' time to meet departments sales forecast • Prioritize required services, and be prepared to provide options upon request. • Keep customer informed on completion times, estimates, and possible changes. • Ensure customer has a positive dealership experience • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Exemplary customer service skills are a must
Verifiable customer service performance record required
Previous Service Advisor experience is a must - 1 year minimum
ADP or Reynolds and Reynolds experience highly preferred
Valid driver's license
Start your career as a Service Advisor with Chrysler today. Apply Now!
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