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Customer Billing Rep

Icon Information Consultants • Buffalo, NY

Posted 16 days ago

Job Snapshot

Travel - None
Experience - At least 1 year(s)
Degree - 4 Year Degree
$15.00 - $17.00 /Hour
Oil Refining - Petroleum - Drilling
Customer Service
Relocation - No


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Job Description

Responsible for daily Utility Bill Management customer care. The Bill Management Specialist is responsible for customer data integrity, account inquiries, as well as daily operation oversight. The specialist will also be responsible for coordinating and communicating with our Bill Management partner to ensure successful delivery and execution of the service for customers.

Additional responsibilities include:
• Management and oversight of customer daily operations
• Requesting duplicate invoice copies
• Vendor authorization creation and execution
• Monthly invoice reconciliation
• Troubleshooting customer issues regarding the platform
• Utility shut off prevention and resolution
• Vendor out-reach and issue resolution
• Providing weekly customer reporting as needed
• Site/Account maintenance and submissions
• Error reporting and reconciliation
• Creation and execution of vendor LOA

Job Requirements

Job Knowledge, Skills, and Abilities:
The Bill Management Specialist must have excellent written and verbal communication skills to be responsible for external customer communications including contacting utilities on their behalf. Additionally, the Specialist must be able to balance multiple projects and efficiently meet deadlines.

Advanced skills in the Microsoft Office suite
• Ability to use internet tools for research purposes
• Ability to work well as an individual and in a team environment
• Proactive in learning new information
• Ability to coordinate with customers, partners, and vendors
• Manage complex issues to find solutions
• Work independently to achieve project goals
• Work within to find correct contacts and make sure we meet deliverables
• Strong ability to perform sales is preferred

Minimum Requirements:
• Bachelor’s Degree in Business or a related field
• Minimum 1 year customer service experience
• Proficient in Microsoft Office: Excel, Outlook, Word
• Ability to work well under pressure, remaining focused and calm in the face of distractions
• Excellent communications skills including written, verbal and motivational
• Assist in sales support /administrative duties, as needed

Additional Notes
• Will be required to perform additional duties as requested, directed, or assigned
• Knowledge of AP Systems is preferred

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