The Service Advisor is responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Ensure that customers receive prompt, courteous, and effective service
Drive the sale of technicians' time to meet departments sales forecast
Prioritize required services, and be prepared to provide options upon request.
Keep customer informed on completion times, service expenses, and possible changes.
Ensure customer has a positive dealership experience
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
One year of experience in a service advisor role strongly preferred
Must have computer proficiency
Valid driver's license
Start your career as a Service Advisor for Bill Walsh Auto Group today.
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Sure, we build cars and trucks - ones that allow you to maintain your freedom, individuality and a measurable chunk of your happiness. That’s how we arrived at the first SUV and first minivan. And we haven’t stopped since. FCA US LLC is something of a rarity in today's automotive world: a company that's capable of quickly responding to the needs of customers. In short, we are listening to you.
Today, we're building cars that reflect marked improvements in fuel economy, but sacrifice nothing in performance and capability. Like an 8-cylinder HEMI® engine that performs like an 8-cylinder engine when you need it to, then cuts back to a 4-cylinder engine when you don't.