
Do you enjoy building relationships with customers? Are you a problem-solver? Or, maybe you're interested in new career opportunities? If you answered YES! to any, then join our winning team! Our customer service team provides information / support and act as liaisons between the customer and the client. Learn product knowledge and provide solutions to questions and concerns. Gain personal satisfaction by driving a solution to your customer's daily lives. Build valuable skills and knowledge that will open a world of opportunity to advance within our organization.
Responsibilities and Duties: Greet customers in a courteous, friendly, and professional manner using company procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of needs. Meet customer requirements by providing personalized solutions. Confirm customer understanding of the solution and provide additional customer education as needed. One on one sales based interaction with customers. Prepare complete and accurate work on customer file. Communicate effectively with individuals/teams in the program to ensure high quality. Participate in activities designed to improve customer satisfaction and business performance.
Benefits:
Bonus and cash incentives, advancement and compensation are based upon an individual's performance
Philanthropic/Community involvement
Organized sports leagues
Employee personal/professional ongoing development
Candidate Profile:
Knowledge of basic computer operations
Willingness to work shifts, as needed
Ability to learn
Courteous with strong customer service orientation
Dependable with proficient attention to detail
Good listening and responding skills
Must be flexible with the ability to adapt to changes quickly and think conceptually
Possess insight into self and others
Solid problem solving skills
Some technical knowledge
Must be willing to take the initiative
Strong organizational skills with the ability to juggle multiple tasks
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