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  • 2448 East 81st Street
    Tulsa, OK 74137

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Overnight Customer Service Monitoring Specialist

Alert 360 • Tulsa, OK

Posted 26 days ago

Job Snapshot

Full-Time
Travel - None
Experience - Greater than 15 years
Degree - High School
$13.00 - $15.00/Hour
Security
Customer Service

Job Competition

75+

Applicants

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Job Description

Alert 360 is proud to be a three-time consecutive winner one of THE BEST COMPANIES TO WORK FOR IN OKLAHOMA! Alert 360 is also one of the INC 5000’s fastest growing Companies in America.

Be a part of our Award Winning Monitoring team! 

As a Customer Service Monitoring Specialist you will enjoy our modern, state of the art call center with a fun atmosphere. Our Monitoring Specialist ensures the safety of our customers 24/7 by responding to alarm signals from our customers’ alarm systems, requesting responses from agencies such as police fire departments and emergency medical services, and provides world-class service to our customers. 

 

Duties and Responsibilities:

·         Quickly verify, respond to, and dispatch emergency signals all while remaining calm under pressure

·         Process basic data changes and updates to customer accounts maintaining one call resolution

·         Provide accurate documentation of all actions taken in reaction to alarm signal

·         Receive and process inbound calls from agencies requesting information regarding emergency dispatches

Ideal Candidate: Must have recent and verifiable overnight shift experience, great interpersonal skills, be focused and alert in urgent situations, committed to teammates, and enjoy talking on the phone; someone who ensures issues are resolved so customers remain happy with their service.

Job Requirements

Required Skills and Experience:

·        Knowledge of and familiarity with computers, Microsoft Office applications, and the internet

·        Customer service, critical thinking, and interpersonal skills; ability to use discretion

·        Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

·        One year customer service experience preferred, but not required

·        High School Diploma or equivalent

·        Pre-employment skills testing is required to include typing 30 WPM

·        Must pass pre-employment background check and urinalysis

·        Bilingual in English/Spanish a plus

·        Highly dependable with regular and punctual attendance

·        Must have reliable transportation

Shift Hours: 10:00pm-6:30am; Schedule flexibility and ability to work weekend & holidays is a must.

As a full time Alert 360 employee you may receive the following benefits:

·         Medical, Dental, Vision, Long & Short Term Disability, Life Insurance

·         AFLAC

·         Employee Assistance Program (EAP)

·         Flexible Spending Accounts for medical and/or day care

·         100% matching 401K after 6 months of employment

·         3 Weeks Paid Time Off per year

·         Holiday Pay & onsite holiday meals

·         Tuition Reimbursement

·         Discounted security and home automation systems

·         Fully equipped fitness center

·         Onsite Yoga room

    EOE/M/F/D/V

 

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