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Service Advisor - Automotive

Chrysler Dodge Jeep Ram of Indian Trail Indian Trail Full-Time
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SERVICE ADVISOR
*Immediate Need*

Are you looking for a long term career, with Great Pay & Benefits?

CDJR of Indian Trail in Indian Trail, NC. is looking for an experienced Service Advisor.  They provide an excellent environment to progress your career, a state-of-the-art facility, a dedicated staff with a great working environment.

JOB DESCRIPTION:

The service advisor is responsible for building strong customer relationships and selling technicians’ time.  They greet and consult customers on service needs, perform a thorough vehicle walk around inspection, sell services, keep customers updated on services, field all live service calls and take ownership of the customer experience.

Responsibilities

  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers

 Requirements

  • Must have knowledge in the automotive industry
  • MUST have at least 2 years previous experience as a Service Advisor, Assistant Lane Manager or Service Consultant
  • ADP computer experience a plus
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity

Dealership’s commitment to you:

  • Competitive Pay
  • Health Coverage
  • 401K
  • Paid Training
  • Career Advancement
  • State of the art facility
  • High Customer volume and Satisfaction

Recommended skills

Selling Techniques

Location

About the company

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$67K
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Service Advisor - Automotive
Estimated Salary: $88K
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Job ID: 0140

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