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Automotive Service Manager

Large Domestic Dealership Paramus Full-Time
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A Large Domestic Dealership in Paramus, NJ is Hiring!
Service Manager
The Service Manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.
What Makes us different?
  • Owned and Operated under same ownership-25 years
  • Lowest Turnover Rates
  • #1 in Customer Excellence
  • Ongoing Training and Development
  • We Promote work/life Balance
  • Gym Membership Discounts
  • Team work Environment
  • Highway-High Volume Dealer
  • Pay Based on Performance Dealer
  • Employee Recognition Incentives
  • Employee Referall/Discount Programs
  • Advanced Technology
Job Requirements - Service Manager:
  • Service Managers tend to have previous experience as a service advisor, as well as an extensive technical background with management training, and typically have been in the business for 15 years or more. 
  • Service advisors require strong communication skills to deal with customers, employees and vendors. Managerial positions are required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction. 
  • Managers are required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices. 
  • Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred. People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals. 
Education Requirements:
  • Many service managers hold National Institute of Automotive Service Excellence (ASE) Service Consultant Certification and have at least some post-secondary education; a growing number have bachelor’s degrees in business administration or a technical field. 
  • A strong understanding of automotive technology is definitely an asset, so an associate’s degree (or higher) in auto technology is beneficial. Focusing on the following coursework is useful: mathematics, computers/electronics, automotive service and technology, business and courses that teach analytical skills. 

Recommended skills

Industrial Relations
Extended Hours Trading
Occupational Health And Safety Administration (Osha)
Automotive Service Excellence
Customer Satisfaction
Automotive Services
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