Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 200 Metroplex Drive
    Edison, NJ 08817
  • Cookie Langster
  • Phone: (404) 888-5924
  • Phone:: 404-888-5994

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Customer Service Representative

LogistiCare • Edison, NJ

Posted 15 days ago

Job Snapshot

Full-Time
Travel - None
Degree - High School
$12.00 /Hour
Healthcare - Health Services
Health Care
Relocation - No
16

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare’s client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.

LogistiCare seeks full-time Customer Service Representatives (CSR) to work various shifts. Qualified candidates must be available to work holidays. Occasional weekend work may be required.

Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.

LogistiCare is an Equal Opportunity Employer.

Job Requirements

Education:
- Qualified candidates must have a High School Diploma or GED

Experience:
- Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry preferred

Skills:
- Strong demonstrated customer service skills
- Excellent customer service and phone skills
- Strong verbal communications, problem-solving, time management and organizational skills
- Ability to accurately type 35 corrected WPM
- Ability to follow directions and catch on quickly
- Bi-lingual (Spanish/English) a plus

Competencies:

- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Reliability - The trait of being dependable and trustworthy.

Environmental and Working Conditions:

- Entire work time is conducted in an office setting.
Job ID: 5278
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.