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Company Contact Info
100 North LaSalle Street
Chicago, IL 60602
- Mack and Associates, LTD.
- Phone: 3123680677
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Mack & Associates, Ltd • Chicago, IL
Posted 13 days ago
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A dynamic and growing internet company in the loop seeks an Operations Specialist to join their team. The Operations Specialist will monitor the orders being delivered, identify potential problems, re-assigning orders, and talking to customers when their orders may be delayed.
Responsibilities of the Operations Specialist:
- Communicate with all parties involved in order delivery
- Identify problem orders & take proper measures to prevent them from being late
- Use technology to find best route for drivers
- Deliver high quality customer service
Requirements of the Operations Specialist:
- Ability to multi-task
- Come to creative solutions to real-time problems
- Great at customer service -- friendly, positive and can handle difficult situations
- Inquisitive mind -- can see trends and potential warning signs
- 1-2 years of experience in a customer service role
- Availability to work weekends