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Company Contact Info
- Lincoln, RI
- Tomeko Henderson
- Phone: 412.823.2500
- Phone:: 877.782.3444
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A-Line Staffing Solutions. • Lincoln, RI
Posted 23 days ago
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A-Line Staffing is currently looking for an experienced Customer Service representative to fill our Customer Care position in Cumberland and Lincoln, RI . This is a full-time position with a competitive salary and benefit opportunities. Below you will find a list of details regarding the job requirements. If interested please contact Tomeko Henderson, at (412) 823-2500 or [Click Here to Email Your Resumé]
Hours: Open Flexibility
- Customer Service rep. who will collects and reviews all patient insurance benefit information
- Customer service rep. who will completes and submits all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third party payors.
- Customer service rep. who will research and resolves any electronic claim denials.
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
- Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
- Reports any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.).
- Excellent Customer Service Skills
- High Volume Call Center experience
- Pharmacy background preferred
- Ability to proficiently use Microsoft Excel, Outlook and Word.
- Is developing professional expertise; applies company policies and procedures to resolve a variety of issues.
412.823.2500[Click Here to Email Your Resumé]
Keywords: customer service, claims, collections, prior authorizations, customer service rep, pharmacy technician