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Company Contact Info

  • 7725 Kirkwood Boulevard Southwest
    Cedar Rapids, IA 52404

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Front Office Manager

The Hotel at Kirkwood Center • Cedar Rapids, IA

Posted 17 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 3 year(s)
Degree - High School
Hotel - Resort
Hospitality - Hotel

Job Competition

3

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Job Description

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Manage the reservation process.
  • Greet, register and check out guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Assign duties to workers and schedule shifts.
  • Participate in financial activities such as forecasting the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Collect payments, and record data pertaining to funds and expenditures.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Train staff members.
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 
  • Maintain compliance with required training as designated by supervisor.
  • Instruct, as Adjunct Faculty, one course within the Hospitality Arts Program each academic year, as part of the staff-member's standard compensation package.  Staff-members will also be permitted to instruct, as Adjunct Faculty, a maximum of twice per academic year, at the request of the staff member and with the permission of both The Hotel General Manager and the Chair of the Hospitality Arts Program.  Any such additional course taught will be compensated at prevailing rates for Adjunct Faculty, who are also full-time, exempt employees of the College.
  • Regular and consistent attendance at work.
  • Miscellaneous duties and responsibilities as may be assigned from time to time.

Job Requirements

MINIMUM QUALIFICATIONS FOR EDUCATION AND EXPERIENCE:
 

  • High school diploma or the equivalent required. 
  • Preference will be given to those candidates with a post high school degree. 
  • Must have a minimum of three years management experience in a related hospitality setting. 
  • Must have valid driver's license and own transportation. 

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