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Body Shop Estimator / Advisor at Ourisman Chrysler Jeep Dodge Of Alexandria

Body Shop Estimator / Advisor

Ourisman Chrysler Jeep Dodge Of Alexandria Alexandria, VA Full-Time
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Ourisman Chrysler Jeep Dodge Of Alexandria is looking for an Body Shop Estimator / Advisor to join their team!!

  • Meet and greet customers, help making insurance claims and prepare estimates/photos for upload and approval;  Ensure that customers receive prompt, courteous, and effective service
  • Knowledge of most major Insurance Direct Repair Program protocols and have the ability to upload estimates/images that meet those standards
  • Maintain contact with customer while vehicle is in the repair process, maintaining communication regarding status of repair
  • Prioritize required services, and be prepared to provide options upon request
  • Keep customer informed on completion times, service expenses, and possible changes
  • Ensure customer has a positive dealership experience
  • Know the product well enough to answer characteristic and operational questions regarding customer’s vehicle
  • Prior dealership experience a must!
  • Customer service experience
  • Valid driver's license
This is an Body Shop Estimator | Advisor | Customer Service | Greeter position; please DO NOT APPLY if you are seeking a Service Advisor role.

Recommended skills

Insurance
Estimators
Customer Service
Claims
Courtesy
Multitasking
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