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Company Contact Info

  • 1415 West Diehl Road
    Naperville, IL 60563

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Customer Service

Eby-Brown Company, LLC • Naperville, IL

Posted 21 days ago

Job Snapshot

Full-Time
Travel - None
Experience - 0 to 4 year(s)
Transportation, Other Great Industries
Customer Service, Admin - Clerical
Relocation - No
41

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Job Description

Eby-Brown Company, LLC, one of the largest suppliers in the convenience distribution industry, is seeking strong candidates for a Customer Service at its corporate office located in Naperville, IL.

 

The Success of our customers is our #1 priority.  The Customer Success Center is the central hub where we proactively and reactively provide critical solutions for our customers.  Our mission is to resolve customer issues with urgency, professionalism and kindness, while simultaneously executing programs with precision and striving for continuous process improvement.

 

The Customer Support Advocate will serve as the first line of support for our customers by answering calls and assisting customers with daily concerns, credit requests and all order related duties and inquiries.  They will resolve customer issues with urgency, professionalism and kindness, while simultaneously executing Eby programs with precision and striving for continuous customer excellence.

 

Responsibilites:

 

 Provide phone/call center assistance to customers with day to day questions/problems

 Answer/respond to customer requests in a timely and professional manner

 Advocate customer needs and issues cross-departmentally

 Effectively understand customer’s concerns and find solutions

 Receive and enter all types of orders for customers

 Enter pick-ups, mispicks and damages reported by customers for merchandise being returned

 Enter credits and research shortages called in by customers

 Help solve all concerns including; late deliveries, missing credit, ordering issues and complaints

 Process orders requiring special handling and follow through to ensure deadlines are met

 Effectively record, track and report daily activities

 Effectively record/document pertinent information from customer conversations

 Proactively utilize tools to identify customer trends and initiate cross-department resolutions to resolve issues and improve the customer’s experience

 Maintain a positive, professional and friendly attitude with a constant focus on the customer

 Work as part of a team supporting each other with daily interactions and partnering with all advocates in the ultimate goal of supporting the customer

 Participate in projects and initiatives as directed by the Customer Success Manager

 Responsible to perform all the above procedures while following company policy

 Continuously look for new ways to improve the customer experience.


Job Requirements

 

 Bachelor’s degree, one to three years’ experience, or equivalent combination

 Distribution, manufacturing, retail or similar experience

 Intermediate proficiency with all Microsoft applications: Excel, Outlook, Word, etc.

 Demonstrated organizational and communication skills.

 Ability to multitask and work independently with precise detail and follow-up reporting.

 SAP experience a plus

 

We offer an excellent compensation package which includes:
competitive hourly wage including additional performance based compensation, Health/Life/Dental/Vision, 401(k)

 

As the 3rd largest distributor in this industry, our customers cover the eastern half of the United States, and are supplied from our eight regional distribution centers. Over 120 years in operation, we continue as a family owned and operated company with rich tradition and a fun loving environment, which are still the cornerstones of our success.

At Eby-Brown people make the difference.

EOE M/F/D/V

www.eby-brown.com

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