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Job Requirements

Job Responsibilities

  • Consistently provide a clean, secure and safe environment for the occupants of your customers’ buildings as well as our own employees.

  • Effectively and cost efficiently execute the cleaning plan for each of your buildings.

  • Recruit, hire, train, coach, develop, discipline, and motivate your supervisory and production staff. 

  • Manage staffing levels, work schedules, cleaning plans, time & attendance records and labor budgets.

  • Manage and control company equipment, supplies and materials inventory.

  • Manage spending to achieve P&L goals for each building.

  • Regularly inspect buildings to ensure cleanliness, secure and safe operations.  Take corrective action when appropriate.

  • Ensure customer satisfaction through clear expectations and proactive communications.

  • Respond very promptly to customer requests and concerns.

  • Identify revenue growth opportunities and retain accounts with high-quality service and relationships.

  • Be a team player.  Support and assist other operations managers in building start-ups, recruiting and hiring and sharing resources. 

Qualifications

  • 7-10 years of experience demonstrating increasing levels of responsibilities and accomplishments

  • Experience leading and managing a full-time and part-time hourly work force

  • Demonstrated experience managing operations and budgets across multiple locations

  • Willingness to work overtime and maintain flexible hours, including evening work

  • Janitorial industry experienced preferred but not required

  • Ability to work a flexible schedule including days, evenings and weekends

  • Strong verbal and written communications skills.  Ability to work well with others at all levels.

  • Superior customer service skills

  • Strong work ethic and do whatever is necessary to get the job done

  • Ability to think on feet, solve problems and make adjustments

  • Strong organization and prioritization skills

  • Ability to teach, coach, motivate and develop people

  • Ability to work independently and as part of a team

  • High school degree or GED required.  Associates or bachelors degree preferred.

  • Basic computer proficience

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Custodial Operations Manager

ServiceMaster Services, Inc Richmond Full-Time
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Job Description

ServiceMaster Services is the largest locally owned and operated commercial janitorial services firm serving Richmond and one of the ten largest ServiceMaster Clean janitorial franchises in the country.

We employ hundreds of associates and clean millions of square feet of space daily.  Established in 1974, we have earned the reputation as a highly respected and successful provider of daily janitorial services. 


We seek an Operations Manager to manage the cleaning portfolio of 5-15 accounts and lead a staff of 50-100 employees. 
This position will report to the Vice President - Operations and will serve on the company’s leadership team.  We seek someone with experience, a strong sense of ownership, and remarkable pride in one's work.

We are also very proud of our professional environment.  We offer a strong benefits package and know that we are our people, and as a result, we have many long-tenured employees, including multiple members of families.  Come see why!  Contact us today!

Job Responsibilities

  • Consistently provide a clean, secure and safe environment for the occupants of your customers’ buildings as well as our own employees.

  • Effectively and cost efficiently execute the cleaning plan for each of your buildings.

  • Recruit, hire, train, coach, develop, discipline, and motivate your supervisory and production staff. 

  • Manage staffing levels, work schedules, cleaning plans, time & attendance records and labor budgets.

  • Manage and control company equipment, supplies and materials inventory.

  • Manage spending to achieve P&L goals for each building.

  • Regularly inspect buildings to ensure cleanliness, secure and safe operations.  Take corrective action when appropriate.

  • Ensure customer satisfaction through clear expectations and proactive communications.

  • Respond very promptly to customer requests and concerns.

  • Identify revenue growth opportunities and retain accounts with high-quality service and relationships.

  • Be a team player.  Support and assist other operations managers in building start-ups, recruiting and hiring and sharing resources. 

Qualifications

  • 7-10 years of experience demonstrating increasing levels of responsibilities and accomplishments

  • Experience leading and managing a full-time and part-time hourly work force

  • Demonstrated experience managing operations and budgets across multiple locations

  • Willingness to work overtime and maintain flexible hours, including evening work

  • Janitorial industry experienced preferred but not required

  • Ability to work a flexible schedule including days, evenings and weekends

  • Strong verbal and written communications skills.  Ability to work well with others at all levels.

  • Superior customer service skills

  • Strong work ethic and do whatever is necessary to get the job done

  • Ability to think on feet, solve problems and make adjustments

  • Strong organization and prioritization skills

  • Ability to teach, coach, motivate and develop people

  • Ability to work independently and as part of a team

  • High school degree or GED required.  Associates or bachelors degree preferred.

  • Basic computer proficience

Recommended skills

Scheduling
Recruitment
Customer Satisfaction
Coaching And Mentoring
Communication
Operations
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ServiceMaster Services, Inc. is a privately owned and operated commercial contract cleaning company. Founded in 1974, ServiceMaster Services has grown to become the largest locally owned and operated janitorial company in the Richmond area and one of the ten largest ServiceMaster Clean® janitorial franchises in the United States.

ServiceMaster Services specializes on servicing Class A office buildings and other large facilities which require high standards of cleaning. We currently employ 300 people to service five million square feet of property for over thirty different customers in the Richmond area. The facilities we clean include corporate headquarters buildings, multi-tenant office buildings, call center facilities, bank branches, healthcare facilities, manufacturing plants, operations centers, a retail shopping center, and a sports arena.


We have the most experienced and knowledgeable operations staff in the Richmond market. Our operations management team averages 19 years of service with our company.

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