Come join our growing team! We are seeking a Customer Success Manager to work directly with customers to enhance their overall client experience. The Customer Success Manager is responsible for overall customer wellbeing by interacting with customers on a one-to-one basis, presenting new services and options and acting as a Brand Ambassador for our clients.

We are looking for people who have the magic combination of online marketing expertise and customer management at a high level.

Responsibilities include:

• Establishing a relationship that works to ensure customer’s retention and overall satisfaction

• Acting as a liaison between campaign management and the customer with a focus on clear communication

• Developing success plans for customer acquisitions and retention

• Be a champion of world-class customer/client service; deliver high-quality customer experience at every contact point

• Track development of marketing campaigns, and progress towards sales goals

• Work with the Campaign Managers and executive team to identify/resolve all issues that could impact satisfaction

• Ensure that all team members abide by our standard operating procedures

• Prioritizing and driving resolution of customer issues

• Accurately capture customer feedback

• Develop and maintain expertise on industry trends and new products