We are looking for business-to-business collections experience, strong customer service, and able to perform complex account reconciliation, Accounts Receivable. Ideal candidate will have an Associate’s Degree or if no degree, strong experience exceeding 3 years.
This is not a call center (dial for dollars) atmosphere.
Customer service, working with hospitals.
Will be working with large volume accounts, must be able to prioritize and multi task.
This is a fast paced position with about 35 in the group.
Requires excellent communication skills, both verbal and written. Intermediate MS Excel skills required.
Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Works closely with Contracts, Credit, Billing, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment. Ability to assist the Portfolio team with handling high telephone volume.
Collect customer payments in accordance with payment due dates
Communicate with customers in a positive and friendly manner Both Verbal and written
Identify issues attributing to account delinquency
Perform reconciliations as necessary to resolve non-payment issues
Negotiate payment dates on delinquent accounts
Review and monitor assigned accounts and all applicable collections reports
Provide timely follow up on payment arrangements
Maintain required level of documentation on collection efforts
Escalate delinquent accounts as per the Escalation Protocol
Complete all reports on delinquent accounts by the established deadlines
Ability to prioritize work in consideration of deadlines
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Spectraforce is a leading global services firm that provides a portfolio of consulting, staffing and outsourcing services and solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA and have offshore global delivery centers in Pune, Chandigarh and Hyderabad, India.