Required Knowledge, Abilities and Skills essential to Job Functions:
Must be able to work with limited supervision from the Manager of Bus Transportation. Must be able to learn the procedures and operation of a complex two-way radio and computer terminal system. The ability to operate a radio system, to solve operator problems, reacts quickly and calmly in an emergency situation and adopt an effective course of action within established guidelines. The ability to handle heavy radio traffic. Must be able to use independent judgment and initiative in accordance with the accepted policies and procedures when faced with difficult or emergency situations. Must maintain courteous and tactful under stress and pressure from customers, vehicle operators, and co-workers. Must have considerable knowledge of the service area, routes and of types of equipment. The ability to work independently and to concentrate for long periods of time is necessary. This position requires the ability to coordinate with maintenance, risk management and security department as needed to manage incidents. Must be able to speak clearly and concisely and understand views and concerns of others as well as solve operator problems and to take effective action in emergencies. Ability to comprehend verbal information transmitted via radio or telephone and to speak in a manner that will be clearly transmitted by radio or telephone. The ability to read schedules, street maps, and local aids, and comprehend directions of travel. Maintains a thorough knowledge of all routes, transfers rules, fare structure, and operating procedures, geography and landmarks of the area. Ability to enter, correct and retrieve data using spreadsheets and word-processing software. Considerable knowledge of HRT policies and procedures, rules and regulations affecting transit operation to include knowledge of union contract. The ability to obtain knowledge of the Drug and Alcohol Policy and regulations is required in order to make reasonable suspicion determinations to recognize signs and symptoms of drug and/or alcohol misuse.
Required Software Knowledge and Skills essential to Job Functions:
Proficient in using CAD/AVL Radio System and HASTUS is required. Proficiency in using transit computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.
Essential Software Applications:
MS Windows, Word and Outlook; Transit Master (CAD/AVL); HASTUS
Training and/or Education:
Preferred qualifications include the completion of an Associate Degree in Business Management or Business Administration or related field.
Five years transit experience and/or equivalent experience required; One year or equivalent experience radio dispatching; Three years experience in supervisory/management capacity.
Licenses or Certificates:
Must have CDL Class B license and/or CDL permit and the ability to acquire within sixty (60) days of employment a valid Virginia CDL Class B license with air brake and passenger endorsements.
Ability to pass DOT physical examination.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires frequent bending and kneeling. Must be able to drive and operate a vehicle.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis.
This is a 24 hour per day/7day per week operation. Hours do include holidays, weekends and overnight shifts. Shifts may include up to 10 hours a day or longer during emergencies. Abnormal hours and/or spilt shifts may be required.